We're always happy to help with any problems you might encounter or questions you may have. Use the tabs above to find help. If you can't find the answers you need, contact us or ask the Virtual Librarian.
Here are answers to a few common questions and problems:
- Athens Accounts
- Please use the Athens Help page.
- Opening Hours
- You can view our opening hours online.
- Library PIN
- Your Library PIN allows you to use our self-service machines, and also to reserve and renew your items online via the Library catalogue. If you don't know it you can have your PIN emailed to you, or ask at the Help Desk.
- Email Notifications
- The Library will send you email notices when books you have reserved are available, or when you have outstanding loans. These emails will be sent to your University account, which you can access online.
- Help with NILE
- FAQs and guides for staff and students on using NILE are available online.
- Exam Papers
- You can access exam papers online in PDF format. If you want to view a paper from home you will need a password - ask at the Help Desk or use the Virtual Librarian for details.